Financial help with water bills

Water Sure (England and Wales)

In England and Wales, help with water bills may be available under the Water Sure and Water Sure Wales schemes, which work in exactly the same way.

These schemes cap your water bill so you won't pay more than the average metered bill for the area your water company covers. To qualify you must:

  • be on certain benefits
  • have a water meter (or be waiting for one to be installed)
  • have a high essential use of water (this means you have three or more children under 19 in full-time education, or a child with a medical condition or disability that requires your household to use a lot of water).

Children who have certain conditions may automatically qualify under these schemes. Contact your water company directly to find out more and to apply. Your supplier may also offer additional help for customers struggling to pay their bills.

Help from water providers

Vulnerable customers who are finding it difficult to pay their water bills might be entitled to help from their water company.


England and Wales

In England and Wales, some providers (including Welsh Water) offer social tariffs to households with low income or receiving certain benefits. Social tariffs are usually capped at a lower amount than normal bills. The Consumer Council for Water has details of water companies that offer social tariffs.


Scotland

All households in Scotland are provided with water by Scottish Water. Metered charges are invoiced directly by Scottish Water, which offers various payment plans. Households without water meters are billed by the local council.

If you receive council tax reductions or your property has been adapted for a disabled person, you might be entitled to a discount on your water charges. Speak to your local council for further information or visit the Scottish Water website.


Northern Ireland

Households in Northern Ireland are provided with water by Northern Ireland Water. Vulnerable customers, including those with a disability, can join the Customer Care Register to receive priority support and other free services. Find out more on the Northern Ireland Water website.

More help on reducing water bills

For more tips on reducing your water bill, visit the Consumer Council for Water page.