Cookies
What are cookies?
Cookies are small text files used in a wide range of websites which are stored locally on your PC. They generally contain information about your visits to the relevant site. Sometimes if you have to login to a website you may see a checkbox which says "Remember me next time" - this generally sends a cookie to your PC which contains your login name.
Where are cookies used in www.cafamily.org.uk?
We use cookies in three ways on our site:
1. to ensure you don't receive our pop-up questionnaire more than once in 30 days.
2. to count how many different pages of the Contact a Family Directory Online you have visited in the last 30 days (not used if you subscribe).
3. to verify that you have a current subscription and to save you having to login every time you visit the site.
Why do we use cookies?
1. From time to time we use a popup to consult our visitors on various issues facing parents of disabled children. We use these consultations to try to get a better deal for such parents. Obviously nobody wants to keep seeing a popup they've seen before so we use a cookie to record the first time you saw it and to not show to you it again within thirty days.
2. In order to fund the work of the Contact a Family Directory online we require a subscription for anyone visiting more than five different pages in any thirty day period. Every time you visit a page from The Contact a Family Directory online it registers as one of your free accesses. We us a cookie to store the number of pages you have visited.
3. On your sixth access (within thirty days) you will be required to login as an existing subscriber or purchase a subscription. By storing your username in the second cookie we are able to automatically recognise you as a subscriber and - providing your subscription is current - we can pass you seamlessly to unlimited number of pages without the need for you to login every sixth page.
At no time do we store or retrieve any information other than that described above. No personal information about you is stored on our website or within cookies.We never pass any information we may have about you or your visits to this site to anybody else.
How to ensure cookies are allowed on your browser.
Cookies will work only if your browser allows them. Most browsers come already allowing cookies of the type we use but some are set to block them and this may lead to problems such as the popup appearing every time or a failure to login correctly.
Below we describe how to allow cookies in various types of browser. Select the browser you use and follow the instructions to check your settings allow cookies:
- Internet Explorer 6.x for Windows, 5.x for Windows , 5.x for Mac
- Netscape 7.x, 6.x ,4.x
- AOL 5.0 and above
- Opera 7.x, 6.x, 5.x
- Mozilla
- Phoenix
- Konqueror 2.x and above
Note that this information is meant as a guide only. If you encounter problems setting your browser to allow cookies or your browser is not listed here, we advise you to check the help files for your browser or to contact the customer support of the browser producers.
In Internet Explorer 6.x for Windows
1. Select Tools > Internet Options.
2. Click the Privacy tab.
3. Change your Privacy settings to Medium-High or below.
4. Click OK.
In Internet Explorer 5.x for Windows
1. Select Tools > Internet Options.
2. Click the Security tab.
3. Verify that the Internet web content zone is highlighted.
4. Click the Customize Level button at the bottom of the Internet Options dialog box.
5. Scroll down to the Cookies section.
6. Verify that Allow per-session cookies (not stored) is set to either Enable or Prompt. If Disable is selected, change your settings to one of the other two options.
7. Click OK to close the Security Settings dialog box, and then click
8. OK to close the Internet Options dialog box.
In Internet Explorer 5.x for Macintosh
1. Select Edit > Preferences.
2. Click the arrow next to Receiving Files to expand the list choices on the left.
3. Select Cookies.
4. Under When receiving cookies, verify that Never ask, Ask for each site, or Ask for each cookie is selected.
5. Click OK.
In Netscape 7.x / Mozilla / Phoenix
1. Select Edit > Preferences > Privacy and Security > Cookies.
2. Select either Enable cookies for the originating web site only (recommended), Enable cookies based on privacy settings, or Enable all cookies.
3. Click OK.
In Netscape 6.x
1. Select Edit > Preferences > Privacy and Security > Cookies.
2. Select either Enable cookies for the originating web site only (recommended) or Enable all cookies.
3. Click OK.
In Netscape 4.x
1. Select Edit > Preferences.
2. From the Category list, select Advanced.
3. Under Cookies, verify that either Accept all cookies or Accept only cookies that get sent back to the originating server is selected.
4. If Disable cookies is selected, change your settings to one of the other two options.
5. Click OK to close the Preferences dialog box.
AOL 5.0
1. Go to My AOL.
2. Select Preferences.
3. Click on www.
4. Select the Security tab.
5. Click on the Internet zone.
6. Click on the Custom button at the bottom of the window. The Security Settings window will appear.
7. Scroll down to the Cookies section. Select Enable.
8. Click OK.
Opera 7.x
1. Select Preferences... from the File menu.
2. Select Privacy
3. To enable: Select Enable cookies
4. Click OK
Opera 6
1. On the browser menu, go to File and select Preferences.
2. Then click on Privacy in the left hand menu and select Enable cookies.
3. Then click OK and click Reload on the browser menu when you return to the webpage.
Opera 5
1. Under File select Preferences.
2. In the Preferences window select Privacy.
3. On the right-hand side panel select Automatically accept all cookies.
Konqueror (Version 2 and above)
1. Under Settings select Configure Konqueror.
2. In the Settings window, select Cookies.
3. On the right-hand side panel select Enable Cookies.
Shopping - Security, Cancellations, Returns and Refunds
Security
The Contact a Family Online Shop is hosted by http://www.free2build.com and industry standard secure servers to handle the credit card and personal details of orders are provided by http://www.sslhosts.com
We will never reveal credit card information to anybody else. We will never your pass your name and address details to any third party without permission. We may send you details of our work and some general information about us, but if you do not wish to receive this please uncheck the box at the bottom of the payment form.
Cancellations
For goods, you may cancel your order at any time prior to dispatch. For services under subscription, you may cancel your order at any time prior to your use of the service. Any such cancellations will entitle you to a full refund.
Returns
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item
We can only accept the return of opened items if they are damaged, defective or incorrect.
Refunds
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Again, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost delivery.
You may receive a full refund if you cancel a subscription t,o or order of, a service, provided that you cancel the order within seven working days of the commencement of the service/completion of the order.
Donations
If you make a donation to Contact a Family through the website the information you supply about yourself will be kept securely on an internal database for financial purposes. You can choose not to receive any further information from us and your details will not be passed on to any other person or organisation.
Linking from Contact a Family's website
If you think Contact a Family would be interested in linking to your website please fill in the request form. We get several requests every week and our priority is to link to the sites of UK-wide support groups for specific conditions. It is not necessary to resubmit your request and because we receive several requests every week it is not possible to notify everyone individually. We reserve the right to choose which sites we include and will not enter into any correspondence about our decision process. Our policy is as follows:
Contact a Family aims to include links to websites that provide relevant and useful information for parent carers and their families, healthcare professionals and researchers working in the field. We will only provide links to websites that fulfil one of the following criteria:
1.1 organisations, associations and voluntary support groups providing information and support on:
- parental and family support, or
- rare disorders and syndromes, life threatening illnesses, or
- childhood and late onset diseases and disabilities
- discrimination and legal rights
1.2 lifestyle-related sites providing useful information on aspects of healthy living
1.3 UK government sites [England, Wales, Scotland and Northern Ireland] and relevant public sector organisations
1.4 professional organisations and journals aimed at healthcare professionals and medical researchers
1.5 research-related sites providing information relevant to syndrome and rare disease research
1.6 corporate sector organisations involved in a fundraising or sponsorship partnership with Contact a Family
1.7 if it is deemed appropriate to link to a website to provide specific information on products or services.
2.In addition to this criteria:
- we do not link to general health sites, unproven therapy sites, or individual personal websites
- we will not knowingly provide links to sites that contain illegal, offensive or misleading information
- where an organisation has regional or local services and associated websites, we will only link to their national website
- we will not knowingly provide links to sites that provide information about unproven therapies or products
- we aim to link to UK-based websites to ensure information is appropriate and relevant to Contact a Family 's stakeholders, and will only link to non-UK based websites when no equivalent website exists in the UK.
Links will be provided based on the above criteria and at the discretion of Contact a Family 's web team. Although we endeavour to check sites for high quality, accurate and appropriate information, Contact a Family does not endorse nor accept any responsibility for the content of other websites. We would caution all users to consult with their own healthcare team before making any changes in their management regime.
Feedback
We welcome your comments about any of our sites. Please e-mail web@cafamily.org.uk with your views or if you find any broken links, stating which website you are referring to.
Complaints
If you wish to complain about any aspect of Contact a Family's service, please e-mail complaints@cafamily.org.uk who will be pleased to explain our established complaints procedure.
Advertising and Sponsorship
Contact a Family is a charity funded by voluntary contributions and by donations and grants from trusts, companies and statutory bodies. Where sponsorship has been received, this is gratefully acknowledged on our website. Any advertisements are accepted on a commercial basis but are subject to our internal ethics policy. Contact a Family cannot accept responsibility for any goods or services supplied by advertisers or sponsors. All Contact a Family information is editorially independent and is not influenced by sponsors or advertisers.
Last updated July 2008.
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