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The Contact a Family freephone helpline is staffed by experienced advisers and is a one stop shop for parents and other family members caring for a disabled child.

How we can help

Our advisers can help with:

• benefits or tax credits issues
• assessments and statements of special educational needs
• details of local parents support groups
• information about your child's condition
• how to access help with getting a break from caring
• details of charities which give grants to families with disabled children
• advice and information on any other aspect of caring for a disabled child

Also, the helpline has three registered immigration advisers who can give basic advice in immigration matters.

Contact the helpline

For confidential advice and information on any issue ring our helpline.

Tel: 0808 808 3555
Textphone: 0808 808 3556 e-mail: helpline@cafamily.org.uk
Submit an online enquiry

Opening hours

The helpline is open Monday-Friday, 10am-4pm. It is also open on Monday evenings, 5.30-7.30pm.

Translations

The helpline has access to interpreters in over 170 languages.

Helpline Standards

Parent Advisers will answer the telephone within five rings and let the caller know that they have rung Contact a Family.

Any appropriate follow up information should be posted within five working days.

Post and email enquiries will be checked the same day. We aim to respond to these enquiries within 10 working days.

We aim to answer 55% of our calls in to the helpline providing that we have sufficiently funded staff to do so.

Accreditation

The helpline has been awared the Telephone Helplines Association Parent Know-How Quality Standard.

We are also Telephone Helpline Members (THA).