Area covered
Contact a Family's regional office for North East England covers County Durham, Darlington, Hartlepool, Northumberland, Redcar & Cleveland, Tyne & Wear, Stockton-on-Tees and Teesside.
Office address
Contact a Family North East England
The Dene Centre
Castle Farm Road
Newcastle upon Tyne
NE3 1PH
Tel/Fax: 0191 213 6300
e-mail: northeast.office@cafamily.org.uk
Map
Who we are
The office is staffed by:
Free national helpline 0808 808 3555
Our freephone helpline can give you information, support and advice.Our advisers can help with:
- benefits or tax credits issues
- assessments and statements of special educational needs
- details of local parents support groups
- information about your child's condition
- how to access help with getting a break from caring
- details of charities which give grants to families with disabled children
- advice and information on any other aspect of caring for a disabled child
- the helpline has a registered immigration adviser who can give basic advice in immigration matters.
We also have access to over 170 languages through our interpreting service
How we can help
Information, advice and support
We offer information, advice and support to parents and carers of children with any special need or disability as well as professionals working with families.
Workshops and conferences
We organise workshops and conferences for parents (which professionals can sometimes attend) based on local interest. These are an opportunity for parents to come together and share their experiences. Previous topics have included the needs of siblings, transition and negotiation skills.
Newsletter & E-mail Bulletins
Contact a Family North East produces a quarterly newsletter and regular email bulletins. These offer information on sources of local support, events, details of local leisure opportunities, topics of interest to families such as benefits, holidays and national organisations. The newsletter and bulletin is available to both parents and professionals free of charge. To receive your copy e-mail: northeast.office@cafamily.org.uk or Tel: 0191 213 6300.
Contact a Family North East & Cumbria E-Mail Bulletin Information Survey 2011
In May/June 2011, Contact a Family conducted a survey to gather people's views about the bulletins and newsletters that are produced.
Training
We can provide training to professionals and groups on issues that affect families of children with special needs.
Group support
We offer support to the development of new parent groups and help to strengthen existing groups.
Working with professionals
Working alongside professionals Contact a Family North East ensures that the needs of parents, carers and children with special needs are represented.
If you would like to find out more about Contact a Family North East England, please telephone, write or e-mail us at the above address.
Contact a Family gratefully acknowledges the generous support of the Northern Rock Foundation for their continued support of the North East office.
Debt advice in the North East
Contact a Family has entered into a pilot project with Citizens Advice Bureau to improve the supply of face to face debt advice to families with disabled children.The Gateshead area is one of the pilot areas. This project is not currently able to offer home visits for families, although the service will provide this in the future.
Appointments can be made to see the debt adviser, at Gateshead CAB. Contact our helpline on 0808 808 3555 to make an appointment.
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