Go back a step

North East

Contact a Family provides support, advice and information for families with disabled children, no matter what their condition or disability.

In the North East, we carry out our service through our regional office in Newcastle and home-based workers. Working at a local and regional level, we have up-to-date information on local services and support for families.

Our North East team offers:

  • advice, information and support to help families to find out what is available locally
  • workshops, events and opportunities to meet other families with disabled children
  • regular newsletters and ebulletins with useful information for families - download our latest newsletter [PDF]
  • guidance for support groups and forums to help them to reach and involve parents
  • workshops for parent/carers and for professionals working with families.

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.


Office address

Contact a Family North East, The Dene Centre, Castle Farm Road, Newcastle upon Tyne, NE3 1PH, 0191 213 6300, northeast.office@cafamily.org.uk

Local contacts

Jacqui Adams, Regional Development Manager 0191 213 6300 jacqui.adams@cafamily.org.uk For information on our regional work, talking at events and the development of our service

Sarah Lewis, Information Officer 0191 213 6300 sarah.lewis@cafamily.org.uk. To join our mailing list, general enquiries, information about local events, workshops and parent support groups 

Shona Chambers, Parent Adviser 07961 979831 shona.chambers@cafamily.org.uk. For advice in relation to binging up a disabled child, workshops, information and drop ins

Helen Bailey, SEND Parent Adviser: 07930 812420 helen.bailey@cafamily.org.uk. For advice in relation to special educational needs reforms (SEND), workshops, information and drop ins

Kath Ingleby, Hospital & Hospice Parent Adviser: 07738 896474 kathleen.ingleby@cafamily.org.uk. Advice for families whose children regularly have to stay in hospital and use hospital or hospice services, workshops, information and drop ins

Victoria Haughan, Cumbria Parent Adviser: 07432 520844 or 01768 88392 victoria.haughan@cafamily.org.uk. To join the Cumbria mailing list, advice in relation to binging up a disabled child, workshops, information and drop ins

Sarah Lee, 01289 387089 or 07920 654967 sarah.lee@cafamily.org.uk. For parent carer participation and help for forums.

Alternatively, you can either email or call our freephone national helpline on 0808 808 3555 from 9.30am-5.00pm, Monday-Friday. Advisers can arrange an interpreter over the telephone if needed.

Registration forms

If you would like to be added to the North East mailing list to receive our quarterly newsletter and weekly email bulletin (during term times only), then please complete and return our registration form.

Local news

Annual survey - parent carers - we need your views

As part of our current and future funding arrangements, it is important we gather evidence of the need for support and information we provide to help develop and improve our services and make sure we meet the needs of local families with children with disabilities and additional needs.

But does it really make any difference? YES - the views gathered last year from parent carers played a big part in helping us to successfully secure funding. As a result of showing there is a need for these services in our area, we were able to obtain funding to employ more parent advisers in the North East to provide information and support to families.

We would be really grateful therefore if you could take 5 minutes to complete our survey.

To ensure you don't miss out on receiving our newsletter or email bulletin, please sign up to be included on our mailing list by contacting us at at northeast.office@cafamily.org.uk or call us on 0191 213 6300.

Local events

If your group or organisation is arranging an event, please let us know on 0191 213 6300 or email northeast.office@cafamily.org.uk

Dyslexia North East Parent and Child Workshop

Saturday 7 May 2016
Newcastle High School for Girls, Junior School, Chapman House, Sandyford Park, Sandyford Road, Newcastle upon Tyne NE2 1TA

Content will include the following:

10.00am-12.00noon - Workshop for Parents and Children aged 7-10 together. "Working with your Child at Home" Tackling Comprehension; Getting ideas down on paper and learning spellings.

1.30-3.30pm - Workshop for Parents and Pupils age 11-18 together. "Learning and Revising for Tests and Exams", How best to revise, How do you learn? How to express your ideas on paper.

Workshops delivered by Neil MacKay - an experienced teacher, trainer and consultant who has worked with children and pupils of all ages and abilities for over 30 years. Neil created the concept of Dyslexia Friendly Schools and works with teachers in schools and colleges across the UK and abroad. He gives personalised training to help all children.

You will need to bring a pencil case with pencils and coloured pens (spare pencils and pens will be available). Handouts will be given out on the day. Drinks and light refreshments before and after each workshop

To book your place, please apply to Liz Ferguson at Dyslexia North East on 0786 826 3696 or email info@dyslexianortheastengland.org.uk

Find local services at


Our SENDirect service is a website where families of children with disabilities or special educational needs can search for and compare local support, activities and services.