Contact a Family Helpline
The Contact a Family freephone helpline is staffed by experienced advisers and is a one stop shop for parents and other family members caring for a disabled child.
How we can help
We have two advice lines one for general enquiries and one for SEN enquiries.
Our general advice line can help with:
- benefits or tax credits issues
- details of local parents support groups
- information about your child's condition
- how to access help with getting a break from caring
- details of charities which give grants to families with disabled children
- advice and information on any other aspect of caring for a disabled child
Our SEN service will cover comprehensive advice on a broad range of issues related to special educational needs in any education setting, including:
- Early years/portage
- School Action and Action Plus
- Individual Education Plans (IEPs)
- Statutory Assessments
- Statements
- Transition Planning
- 139A assessments and post-16 provision
- Home education
- Bullying
- Exclusions
- School transport
- 16 – 19 Bursary Fund
Also, the helpline has a registered immigration adviser who can give basic advice in immigration matters.
Contact the helpline
For confidential advice and information on any issue ring our helpline.
Tel: 0808 808 3555
e-mail: helpline@cafamily.org.uk
Submit an online enquiry
Post on our Facebook page www.facebook.com/contactafamily
Opening hours
The helpline is open Monday-Friday, 9.30am-5pm.
Translations
The helpline has access to interpreters in over 170 languages.
Helpline standards
Parent Advisers will answer the telephone within five rings and let the caller know that they have rung Contact a Family.
Any appropriate follow up information should be posted within five working days.
Post and email enquiries will be checked the same day. We aim to respond to these enquiries within five working days.
We aim to answer 55% of our calls in to the helpline providing that we have sufficiently funded staff to do so.
Help us improve our service!
Take our customer survey and tell us what you think - click here for more
Accreditation
The helpline has been awared the Telephone Helplines Association Parent Know-How Quality Standard.
We are also Telephone Helpline Members (THA).
[3]:https://spreadsheets.google.com/viewform?hl=en_GB&formkey=dFgxdHdGbXRHUllXeTg3WTlNZ0VvcHc6MQ#gid=0 "customer satisfaction survey for helpline
|
|
|
|
|
Cash Counts
Subscribe to 
