Terms


1. Definitions

2. Modifications

3. Introduction

4. Disclaimer

5. Privacy and data protection

6. Payment

7. Cancellations

8. Returns

9. Refunds

10. Donations

11. Online community

12. Fees

13. Intellectual property

14. Excluded loss

15. Non-excluded liabilities

16. Entire agreement


1. Definitions

Access and use of our websites is provided by Contact a Family. References in these terms to 'we' or 'us' or 'our' refer to Contact a Family. The word 'community' refers to the Contact a Family online community.  

2. Modifications

Contact a Family reserves the right to change these terms at any time. Please check these terms on a regular basis for changes. Your continued use of the site after changes are posted will mean you accept the terms as modified by the posted changes.

3. Introduction

This agreement is a legal document which sets out your rights and obligations, and those of Contact a Family, a company registered in England under registration no. 1633333 ('Contact a Family', 'we' or 'us'), in relation to this site and the services offered by Contact a Family through it. You must take the time to read and understand it. By registering, you accept that you are entering into a contract with us on the terms of this Agreement. Visitors to who do not register to become a Member (see 4 below) similarly affirm that they are bound by this Agreement each time they access the website. You should be aware that this agreement may change from time to time.

4. Disclaimer

Contact a Family has tried to ensure that the contents of our websites are accurate. However, Contact a Family does not represent or warrant that the information accessible via our websites is accurate, complete or up to date. Price and availability of information is subject to change without notice. Our websites are made available for public use solely on the basis that Contact a Family excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of our websites or reliance upon their contents.Contact a Family is not a medical organisation, therefore we can only provide general information that is not intended to be a substitute for a proper medical assessment. If you have a specific question about a condition, we recommend that you obtain further information from your medical practitioner. The information contained on our websites was correct at the time of writing. However, due to research and medical advances, the content may not be completely up to date.

5. Privacy and data protection

Contact a Family is committed to protecting the privacy of those who register with and others who visit our websites.

By submitting your details anywhere on our website, for example by subscribing to one of our newsletters, you understand and agree to your details being entered onto the Contact a Family database. Your personal data will be held and used in accordance with the Data Protection Act 1998 and will not be shared with any third parties for commercial use. It will only be used by Contact a Family for the purpose of informing you about news, information, events, campaigns and fundraising. Normally we will contact you by email; however, we may also contact you in writing.

All email sent through Contact a Family systems will be monitored and checked to ensure our systems operate effectively and securely. All email messages sent through Contact a Family systems, to other members of this site may be recorded automatically for security and data integrity purposes. You should be aware that if you use standard email for communication with Contact a Family, we cannot guarantee that it remains confidential whilst in transit.

In addition to this we do log your IP address which is automatically recognised by our Web Server. We will only collect information that is relevant to providing the service.

Given the global nature of the World Wide Web and with the exception of your real name and email address (which remain accessible only to you and authorised Contact a Family Staff) any posting within this site by you is, of course, accessible to internet users around the world. You are advised not to include direct references to real people, institutions or organisations within the fields of your registration.

This privacy policy only covers our own websites; links within this site to external websites are not covered by this policy.

We will not share your personal details with anyone outside of Contact a Family without your permission.

There are a few exceptional situations where we may have to breach confidentiality and pass on your details without your consent.

Situations where we might need to break confidentiality:

  • A child is at risk of harm.
  • A vulnerable adult is at risk of harm.
  • You are at serious risk of immediate harm.
  • A terrorist threat has been made.
  • We have been ordered to share information with the courts.
  • A person poses a serious risk to others.

If a decision is made to break confidentiality, we will make reasonable effort to keep your informed of what we intend to do.

6. Payment

If you are asked for, and provide, details of a credit, debit or charge card; in that event, you must ensure that (a) you are fully entitled to use that card, and (b) it has available funds sufficient to cover the charges which are deducted from it. As part of the payment process, you will receive a verification e-mail, the purpose of which is to take reasonable steps to ensure that the e-mail address you have nominated during payment is controlled by you.

7. Cancellations

For goods, you may cancel your order at any time prior to dispatch. For services under subscription, you may cancel your order at any time prior to your use of the service. Any such cancellations will entitle you to a full refund.

8. Returns

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item.

We can only accept the return of opened items if they are damaged, defective or incorrect.

9. Refunds

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Again, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.

Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost delivery.

You may receive a full refund if you cancel a subscription to, or order of, a service, provided that you cancel the order within seven working days of the commencement of the service/completion of the order.

10. Donations

If you make a donation to Contact a Family through the website the information you supply about yourself will be kept securely on an internal database for financial purposes. You can choose not to receive any further information from us and your details will not be passed on to any other person or organisation.

11. Online community

If you use the online community you must comply with these terms and conditions.

Although you must read these terms and conditions in full, the most important points to remember are:

  • You must be 18 or over to use the community.
  • You must comply with our community guidelines. If you don't your post may be edited or deleted or you may be suspended or banned.
  • We will only pass on your details without your consent if you or someone else is at risk of serious harm.
  • Please don't use the community for advertising, research or fundraising.
  • The site is moderated within working hours Monday to Friday. We do not pre-approve posts and rely on community members to help flag posts that breach the guidelines.

11.1 Membership to the online community

People who register for the community become 'members'. They must be at least 18 years of age.

Members of this service may:

  • post their details on the community;
  • receive emailed messages, which will be sent to the email address you specified during registration or any subsequently notified update.
  • opt to receive other notifications.
  • send messages and write posts to other community members.

11.2 Registration

You undertake to register using accurate and current information about yourself and your family.

11.3 Contact a Family community role

Although we do our best to moderate the community, we are not and cannot be responsible for the behaviour of members. You should be aware that we do not pre-screen or monitor the material contributed by members.

11.4 Operation of services

Contact a Family reserves the right to withdraw or modify one or more aspects of the community, or the entirety of it, where we have legal or commercial reasons to do so. There may also be times when the community becomes inaccessible as a result of technical difficulties. We will, however, use reasonable skill and care to overcome these difficulties where they are within our control. For security or other reasons, we may require you to change password or other information which facilitates access to the community.

11.5 Misuse of the community

Members must not post anything that is abusive, offensive, discriminates against another family's ethnic background, culture, religion, age, sex, sexuality, class, disability or political beliefs.

We reserve the right:

  • to suspend or terminate any member's access to the community, or parts of it, and/or
  • to edit, or require the member to edit, material posted on the community, if the relevant member or material appears to us to be in breach of any provision of this agreement or the community guidelines.

Any person whose access has been suspended or terminated must not re-register for, or re-access, the community without our prior consent. You are responsible for everything that is done on or through the community while your membership account is logged on or through your email addresses.

11.6 Relevance and prohibitions

The community is intended to be used by its members for the purposes referred to in Clause 11.1 above. Members must not:

  • place material on, or otherwise use, the community for any business or commercial purpose
  • use your access to the community or information gathered from it, for the sending of unsolicited bulk email (sometimes known as spam).

You are responsible for ensuring that no material you post, or which is posted through a machine on which you access the community, nor any activity or communication you make in connection with any Contact a Family service, will be capable of

  • infringing the intellectual property or other rights of any person or entity
  • breaching any applicable law, whether criminal, tortious or otherwise
  • appearing to be offensive, threatening, obscene, pornographic, false, unreliable or misleading.

11.7 Alerting Contact a Family

If you see anything on the community which appears to infringe this agreement, then please contact us by emailing web.team@cafamily.org.uk or contacting a moderator.

11.8 Withdrawal of material and termination of membership

Each member acknowledges that we are entitled to withdraw any material on the community that appears to be capable of breaching any part of this agreement, or to bring the community into disrepute.

However, each user acknowledges that we do not pre approve material which appears on the community and that we are reliant upon you and all users to notify us of anything you see here which appears likely to breach this agreement.

11.9 Online community disclaimer and release

We have no control over or responsibility for the truth or accuracy of any material available on the community, whether provided by members or others. If any third party sites are linked to from the community, this does not mean that we endorse or have any responsibility for the site in question or anything that appears on it.

You should exercise no lesser degree of caution in appraising what you see on the community than you do off-line.

Even though members are prohibited from doing so, people may provide information, or otherwise behave, in a way that is unreliable, misleading or even illegal. Further, you should note that people may not necessarily be who they say they are.

Your use of the community is entirely at your own risk.

Accordingly, to the extent that the law permits, you release Contact a Family, its directors, contractors and employees from all liability arising out of or in connection with the community and the material included here by members and other third parties.

12. Fees

This service is currently provided free of charge. However, we may add new or ancillary services from time to time that require the payment of fees - either to us or a nominated third party - on terms that will be provided to you at the time.

13. Intellectual property

You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to the community (including the material which is contributed by members) are owned by Contact a Family.

Noone may copy, distribute, show in public or create any derivative work from the community, or any of the material which is found on the community unless properly licensed to do so by us.

By submitting any material to the content to the community you:

  • are representing that you are fully entitled to do so;
  • grant us a non-exclusive, royalty-free, non-terminable licence right to copy, modify, distribute, show in public and create derivative works from that material in any form, anywhere; and
  • authorise us to adapt the relevant material in the course of doing so, and so waive your moral rights to object to any derogatory treatment, or to be identified as the author, of the material in question.

14. Excluded loss

We will not be liable to you or any third party for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, howsoever caused (whether arising out of any negligence or breach of this agreement or otherwise). Contact a Family will also not be liable for any failure to perform of its obligations under this agreement caused by matters beyond its reasonable control.

15. Non-excluded liabilities

Nothing in this agreement limits Contact a Family's liability for death or personal injury resulting from our negligence, or any other liability that may not by law be excluded. Any statutory rights you may have as a consumer remain unaffected.

16. Entire agreement

This Agreement includes our site guidelines. Together they contain the whole of the agreement between us and you concerning the community and they replace all earlier agreements and understandings with you, except for any fraud or fraudulent representation by either of us. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement.

Please make a durable copy of these terms by printing and/or saving a downloaded copy on your own computer.

Last updated January 2017.