Go back a step

West Midlands

Contact a Family provides support, advice and information for families with disabled children, no matter what their condition or disability.

In the West Midlands, we carry out our service through our regional office in Birmingham, home-based workers and volunteers. Working at a local and regional level, we have up-to-date information on local services and support for families. 

Our West Midlands team offers:

  • advice, information and support to help families find out what is available locally
  • workshops, events and opportunities to meet other families with disabled children
  • regular newsletters and ebulletins with useful information for families
  • guidance for support groups and forums to help them to reach and involve parents
  • resources for professionals help them point families to the right local services
  • workshops for professionals working with families.

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.

The team covers the whole of the West Midlands area including: Birmingham, Coventry, Dudley, Herefordshire, Sandwell, Solihull, Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, Warwickshire, Wolverhampton, Walsall and Worcestershire. 

Supported by Scottish power.


Office address

Contact a Family Midlands Team, Prospect Hall, 12 College Walk, Selly Oak, Birmingham, B29 6LE, 0121 415 4624, westmids.office@cafamily.org.uk


Local contacts

  • Jan Eastwood,  Fran Dancyger or Sarah Murphy, 0121 415 4624, email. For local events, workshops, advice or to join our mailing list
  • Pam Johnson, 07908813582, email. For local information and enquiries.

Alternatively, you can either email or call our freephone national helpline on 0808 808 3555 from 9.30am-5.00pm, Monday-Friday. Advisers can arrange an interpreter over the telephone if needed.


Local events

Contact a Family Midlands team have organised a number of free workshops for parents and carers of disabled children.

We are always interested to hear what topics you would like us to provide workshops on. Contact the Midlands Office to share with us your ideas.

Events being run by other organisations in the West Midlands area:

Kidz in the Middle

Thursday 27 March, 9.30am - 4.30pm

Jaguar Exhibition Hall, Ricoh Arena, Coventry, CV6 6GE

  • Do you work with children or young adults with a disability or special needs?
  • Are you a parent or carer with a child or young adult with a disability or special need?
  • Are you a professional who works within this field?

If you answered 'yes' to any of these questions then this event is for you!                                                  

By attending these events you will be able to gain access to over 100 exhibitors offering advice and information on funding for equipment and more, services, mobility, communication, bathing, transport, sensory, sports, leisure and much more!

Running alongside the event is a full timetable of FREE seminars, topics include:

  • behaviour management
  • sleep issues
  • continence
  • moving and handling
  • transition from children's to adult services and legal matters. 

To find out more information or to book your free ticket to the event, please call 0161 607 8200.

Activity clubs in the Midlands area:

Kids Run Free

First Saturday of every month 9.00am

Jubilee Leisure Centre, Greenmoor Road, Nuneaton

Kids Run Free inspires the love of sport in young people of all abilities.  By organising free monthly races for children to promote happier, healthier lifestyles and providing a stepping stone into other sports.

They provide different length races for each age group and ability.  Children are inspired to beat their own personal best and many go onto take part in other sporting and running events.

For more information visit their website www.kidsrunfree.co.uk or email the Nuneaton race organiser.

Disability exercise club

Bloxwich Leisure Centre

Every Tuesday 4:00-7:00pm Young Peoples Disability Group

£1 per session with a 'Move it!' card

For further information or to book a place for your child / young person please call Walsall health and fitness team on 01922 658 080

Free conference for parents of children and young adults with special educational needs (SEN)

Thursday 20 March, 9.30am - 1:00pm

Gloucester Rugby Club, Kingsholm Stadium, Kingsholm Road, Gloucester, GL1 3AX

• Learn about changes to SEN Law
• Speak to experts on SEN Law
• Put questions to a panel of speakers
• Share your experiences with other parents

To book your place please ring 01452 555 166

Local news

Warm home discounts

Are you eligible for a warm home discount? Scottish Power along with other energy providers are part of the warm home programme of support aimed at households who are living in or at risk of fuel poverty. Customers may be eligible to apply for a rebate of £135 (inc VAT). 

To find out more and see if you are eligible contact your provider.

Sandwell winter warmth campaign

The campaign covers:

  • Home energy advice visits - tariff advice, loan of energy monitor and fitting of radiator reflector panels
  • Energy awareness sessions
  • Help for heating and insulation including an emergency grant for households in fuel poverty with no heating and/or hot water
  • Free winter warmth packs - blanket, soup, hat, gloves, thermal mug, TV powerdown, room thermometer
  • Free energy efficient kettle (limited number so on first come first served basis)

If you would like to book an awareness session for your group, arrange a home energy advice visit or help for heating and/or insulation, please call the Warm Zone office on 0121 552 0563 or 0800 033 7967.

Latest newsletter out now!

The latest edition of our Midlands newsletter is out now and contains information on:

  • How to stay warm this winter
  • Support groups and our local parent support network
  • Updates about our work

 New parent guides 

  • Benefits are changing.  A guide for families with a disabled children outlining what the main welfare reforms are and where possible explain what they will mean for families.

Due to government u-turns and court decisions this guide is subject to regular revision, so it is not available for download, but if parents would like a free copy contact the freephone helpline 0800 808  3555.

Beating the bedroom tax

In a recent article, Ten ways to beat the bedroom tax, in the Mirror and Sunday People, parents who feel their child's condition prevents them sharing a bedroom with a sibling were signposted to Contact a Family's template letters.

There are two letters:

  • one for those in social housing affected by the introduction of the bedroom tax (or removal of spare room subsidy)
  • one for those renting in the private sector under local housing allowance rules

See more on how we can help in our benefits section.

A new website for siblings of children with disabilties and special educational needs (SEN)

A new online service aims to provide information, advice and support to siblings of children with disabilities and special educational needs.

Youngsibs, the brainchild of UK charity Sibs, includes a moderated on line chat area and a letters section where siblings can receive personalised responses to their questions. For more information visit the website: www.youngsibs.org.uk.