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West Midlands

Contact a Family provides support, advice and information for families with disabled children, no matter what their condition or disability.

In the West Midlands, we carry out our service through our regional office in Birmingham, home-based workers and volunteers. Working at a local and regional level, we have up-to-date information on local services and support for families. 

Our West Midlands team offers:

  • advice, information and support to help families find out what is available locally
  • workshops, events and opportunities to meet other families with disabled children
  • regular newsletters and ebulletins with useful information for families
  • guidance for support groups and forums to help them to reach and involve parents
  • resources for professionals help them point families to the right local services
  • workshops for professionals working with families.

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.

The team covers the whole of the West Midlands area including: Birmingham, Coventry, Dudley, Herefordshire, Sandwell, Solihull, Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, Warwickshire, Wolverhampton, Walsall and Worcestershire. 

Supported by Scottish power.


Office address

Contact a Family Midlands Team, Prospect Hall, 12 College Walk, Selly Oak, Birmingham, B29 6LE, 0121 415 4624, westmids.office@cafamily.org.uk

 Local contacts

Alternatively, you can either email helpline@cafamily.org.uk or call our freephone national helpline on 0808 808 3555 from 9.30am-5.00pm, Monday-Friday. Advisers can arrange an interpreter over the telephone if needed.

Local news

Hospital appointments: parking charges and help with travel

Do you know you are able to claim a reduced parking charge if you are attending Birmingham Children's Hospital either as a patient or a visitor? 

To qualify for the reduced fee, you must park at the Whittall Road car park and verify your ticket electronically at a ticket machine placed near the main desk at the hospital reception. The reduction will be applied automatically when you are paying for your parking.

Patients on benefits might also be eligible for help with travel costs. 

If you qualify for any reimbursement, you must produce travel receipts.

Check NHS England's health costs and travel costs pages.


Parents wanted for research

The Cerebra Family Research project at Warwick University is appealing to parents and carers to take part in vital research which could help shape policy and support services for disabled children for years to come. 

The charity wants to explore the experiences of parents caring for a child with learning disabilities. They aim to involve 1,000 families, making this the largest study of its kind in the UK. If you would like to take part in the study you can find more information online or by emailing familyresearch@warwick.ac.uk

Local events

The Contact a Family Midlands team organises a number of free workshops for parents and carers of disabled children.

Our programme includes the workshops listed below. If you are interested in any of these workshops, please contact us to book a free place.


Wednesday 16 November, 10.30am-12.30pm
Norman Power Centre, 14 Skipton Road, Ladywood, Birmingham, B16 8JJ

A workshop on understanding sleep, with practical strategies and useful resources.

To book a place, call 0121 415 4624.

Disability Living Allowance

Wednesday 16 November, 10am-12pm
Birmingham Settlement, Witton Road, Aston, B6 6NS

This workshop is designed to raise awareness and empower those navigating their way through changes to the benefits system when
claiming Disability Living Allowance (DLA) for a child under 16. We'll show you how to deal with common claiming issues such as:

  • How to complete a claim form effectively.
  • What to expect at a medical assessment.
  • Rules for those claiming DLA for a child.
  • The process of challenging a benefit decision through the appeals process.

To book a place, call 0121 515 4624

Personal Independence Payment

Thursday 17 November, 10am-12pm
Birmingham Settlement, Witton Road, Aston, B6 6NS

A workshop for parents helping you to understand how Personal Independence Payment work, how to claim and what to expect.

To book a place, call 0121 415 4624.

Find local services at


Our SENDirect service is a website where families of children with disabilities or special educational needs can search for and compare local support, activities and services.