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West Midlands

Contact a Family provides support, advice and information for families with disabled children, no matter what their condition or disability.

In the West Midlands, we carry out our service through our regional office in Birmingham, home-based workers and volunteers. Working at a local and regional level, we have up-to-date information on local services and support for families. 

Our West Midlands team offers:

  • advice, information and support to help families find out what is available locally
  • workshops, events and opportunities to meet other families with disabled children
  • regular newsletters and ebulletins with useful information for families
  • guidance for support groups and forums to help them to reach and involve parents
  • resources for professionals help them point families to the right local services
  • workshops for professionals working with families.

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.

The team covers the whole of the West Midlands area including: Birmingham, Coventry, Dudley, Herefordshire, Sandwell, Solihull, Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, Warwickshire, Wolverhampton, Walsall and Worcestershire. 

Supported by Scottish power.


Office address

Contact a Family Midlands Team, Prospect Hall, 12 College Walk, Selly Oak, Birmingham, B29 6LE, 0121 415 4624, westmids.office@cafamily.org.uk

 Local contacts

Alternatively, you can either email helpline@cafamily.org.uk or call our freephone national helpline on 0808 808 3555 from 9.30am-5.00pm, Monday-Friday. Advisers can arrange an interpreter over the telephone if needed.

Local news

Hospital appointments: parking charges and help with travel

Do you know you are able to claim a reduced parking charge if you are attending Birmingham Children's Hospital either as a patient or a visitor? 

To qualify for the reduced fee, you must park at the Whittall Road car park and verify your ticket electronically at a ticket machine placed near the main desk at the hospital reception. The reduction will be applied automatically when you are paying for your parking.

Patients on benefits might also be eligible for help with travel costs. 

If you qualify for any reimbursement, you must produce travel receipts.

Check NHS England's health costs and travel costs pages.


Parents wanted for research

The Cerebra Family Research project at Warwick University is appealing to parents and carers to take part in vital research which could help shape policy and support services for disabled children for years to come. 

The charity wants to explore the experiences of parents caring for a child with learning disabilities. They aim to involve 1,000 families, making this the largest study of its kind in the UK. If you would like to take part in the study you can find more information online or by emailing familyresearch@warwick.ac.uk

Local events

The Contact a Family Midlands team organises a number of free workshops for parents and carers of disabled children.

Our programme includes the workshops listed below. If you are interested in any of these workshops, please contact us to book a free place.

Accessing Statutory Services and the Legal Rights of Disabled Children

Friday 1 July, 10.15am-12.15pm
The Hub, Hazlewell, 318 Vicarage Road, Birmingham, B14 7NH

This is a free workshop providing practical advice and support for parents of children with additional needs.

To book a place, call 0121 415 4624.


Transition - Moving to Adulthood, (SEN)

Wednesday 6 July, 10am-12pm
Broadway Baptist Church, Broadway, Derby, DE22 1BP

A free workshop for parents to help prepare and plan for your son/daughter in Education. Training and in the Community. The workshop will also raise awareness of your and your child's rights around special education needs and Community Care law. Liz Perry, a Disability Rights Solicitor from Slater and Gordon, and Fran Dancyger, Parent Adviser with Contact a Family, will facilitate the workshop.

To book a place, call 0121 415 4624


Disability Living Allowance for Children

Friday, July 8, 10.15am-12.15pm
Training Room  B, Birmingham Settlement, 359-361 Witton Road, Aston, B6 6NS

This is a free workshop designed to help you navigate your way through changes to the benefits system. It will raise basic awareness of the rules for claiming Disability Living Allowance (DLA) for a child under 16, and it will show you how to deal with common issues such as completing a claim form effectively; what to expect at medical assessment; rules for claiming DLA, and the process of challenging a benefit decision through the appeals process. It is an informal session and you will have chance to ask questions and find out more about where you can get further help.

To book a place, call 0121 415 4624.


Support with Bullying

Thursday June 16, 10.30am-12.30pm
Norman Power Centre,, 14 Skipton Road, Ladywood, Birmingham, B16 8JJ

Understand and recognise the effects bullying has on young people with special educational needs (SEN). Understand the law and working with your school. Help develop positive strategies.

To book a place, call 0121 415 4624.

Making Sense of the New Legal System

Tuesday 28 June 2016, 10.00am-12.30pm
Shoosmiths, 6th Floor, 2 Colmore Square/38 Colmore Circus, Birmingham, B4 6BJ

A free workshop covering specific areas of special educational need. Gurvinder Kaur from Access Legal will discuss getting Education Health and Care Plans, and making sure the content of the plan is right.

To book a place, call 0121 415 4624


Everyday Frist Aid Course

Monday 11 July, 10am-12pm
British Red Cross, 44 Blackwood Road, Streetly, Birmingham B74 3PL

An everyday first aid course aimed at families with disabled children.  This course is free and we have 14 places available. It is a popular course so please call early if you would like to reserve a place.

To book a place, call 0121 415 4624

Financial Support

Wednesday July 13, 10.30am-12.30pm
Norman Power Centre, 14 Skipton Road, Ladywood, Birmingham, B16 8JJ

This workshop looks at the range of benefits available to families of disabled children, as well as discussing grants and other financial support.

To book a place, call 0121 415 4624

Behaviour that Challenges

Friday 23 September, 10.30am-12.30pm
Norman Power Centre, 14 Skipton Road, Ladywood, Birmingham, B16 8JJ

Understand what we mean by challenging behaviour and who it impacts on. Explore the reasons why it may be used. Identify strategies and solutions to manage the difficult behaviours and know where to get support and help.

To book a place, call 0121 415 4624

Brothers and Sisters (Siblings)

Wednesday 19 October, 10.30am-12.30pm
Norman Power Centre, 14 Skipton Road, Ladywood, Birmingham, B16 8JJ

Support siblings with their feelings. Learn about strategies to support communication. Discuss the importance of talking about your child's disability.  Explore activities that may help.

To book a place, call 0121 415 4624


Wednesday 16 November, 10.30am-12.30pm
Norman Power Centre, 14 Skipton Road, Ladywood, Birmingham, B16 8JJ

Understanding sleep.  Practical strategies and useful resources.

To book a place, call 0121 415 4624

Find local services at


Our SENDirect service is a website where families of children with disabilities or special educational needs can search for and compare local support, activities and services.