Our services

Watch "Our next chapter" and download our Strategic Plan 2015-2020 [PDF] to find out more


We support families, whatever their child's disability or health condition, with a wide range of life-changing help and class-leading services.

We enable families to support themselves

  • Contact a Family helpline
    Our freephone helpline advises thousands of parents each year on all aspects of caring for a disabled child.
  • Website and parent resources
    Our website has information on issues such as education, benefits and family life, and our parent resources cover a range of topics including health and social care services.
  • Medical information
    We provide up-to-date and validated information on hundreds of disabilities and conditions, their symptoms, treatment and the support available.
  • Our hospitals and hospices project
    Our parent advisers are now based at six children's hospitals across the UK, providing families with emotional and practical support when they need it most.

We enable families to support each other

  • Parent support groups
    We support local and national groups in their work bringing parents carers together for practical and emotional support.
  • Parent carer participation
    We support the development of parent carer participation, a process in which parents work together with professionals to make improvements to local services.
  • SENDirect
    Our SENDirect service allows parents to review services and share recommendations with others.
  • Working with professionals
    As well as supporting families, we help a wide variety of professionals in their work with disabled children.

We enable families to support us

  • Campaigns
    We are a force for change and campaign with families to remove the barriers they face every day.
  • Volunteering
    Our volunteering opportunities allow parents to give some of their time to support our work.
  • Research
    We give families the chance to contribute to our research and surveys so that we understand the scale of some of the issues they face.  
  • Fundraising
    We couldn't support families of disabled children without our generous supporters and determined fundraisers.