Go back a step

West Midlands

Contact a Family provides support, advice and information for families with disabled children, no matter what their condition or disability.

In the West Midlands, we carry out our service through our regional office in Birmingham, home-based workers and volunteers. Working at a local and regional level, we have up-to-date information on local services and support for families. 

Our West Midlands team offers:

  • advice, information and support to help families find out what is available locally
  • workshops, events and opportunities to meet other families with disabled children
  • regular newsletters and ebulletins with useful information for families
  • guidance for support groups and forums to help them to reach and involve parents
  • resources for professionals help them point families to the right local services
  • workshops for professionals working with families.

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.

The team covers the whole of the West Midlands area including: Birmingham, Coventry, Dudley, Herefordshire, Sandwell, Solihull, Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, Warwickshire, Wolverhampton, Walsall and Worcestershire. 

Supported by Scottish power.


Office address

Contact a Family Midlands Team, Prospect Hall, 12 College Walk, Selly Oak, Birmingham, B29 6LE, 0121 415 4624, westmids.office@cafamily.org.uk

 Local contacts

Alternatively, you can either email helpline@cafamily.org.uk or call our freephone national helpline on 0808 808 3555 from 9.30am-5.00pm, Monday-Friday. Advisers can arrange an interpreter over the telephone if needed.

Local news

Birth to Five: Early Years Workshops Birmingham

We are running a series of four free workshops for parents of disabled and special needs children aged from birth to five. 

The workshops will help parents understand how they can get what they need for their child; know where they can go to get further information and support; understand money matters and look at strategies for encouraging positive behaviour.

Find out more on our local events tab below.

Newsletter: E-bulletin West Midlands Spring 2017

Keep up to date with all our latest news. Download the West Midlands E-bulletin Spring 2017.

To sign up to receive our e bulletin direct to your inbox - or to send in any items for inclusion in our next issue -  email wendy.flynn@cafamily.org.uk

Hospital appointments: parking charges and help with travel

Do you know you are able to claim a reduced parking charge if you are attending Birmingham Children's Hospital either as a patient or a visitor? 

To qualify for the reduced fee, you must park at the Whittall Road car park and verify your ticket electronically at a ticket machine placed near the main desk at the hospital reception. The reduction will be applied automatically when you are paying for your parking.

Patients on benefits might also be eligible for help with travel costs. 

If you qualify for any reimbursement, you must produce travel receipts.

Check NHS England's health costs and travel costs pages.

Parents wanted for research

The Cerebra Family Research project at Warwick University is appealing to parents and carers to take part in vital research which could help shape policy and support services for disabled children for years to come. 

The charity wants to explore the experiences of parents caring for a child with learning disabilities. They aim to involve 1,000 families, making this the largest study of its kind in the UK. If you would like to take part in the study you can find more information online or by emailing familyresearch@warwick.ac.uk

Local events

The Contact a Family Midlands team organises a number of free workshops for parents and carers of disabled children.

Our programme includes the workshops listed below. If you are interested in any of these workshops, please contact us to book a free place.


Birth to Five: Money Matters

Friday 7 July, 10am-12pm
Allens Croft Children's Centre, Allens Croft Road, Kings Heath, Birmingham, B14 6RP

The final in a series of four free workshops to support parents of special needs children aged birth to five.  The workshops include how to get information and support (June 16); building parent's confidence (June 23); encouraging positive behaviour (June 30) and Money Matters (July 7).  Parents can book the series of workshops or pick and choose the workshops they would like to attend.

Booking essential. To book, email westmids.office@cafamily.org.uk or call 0121 415 4624


Making SENse of the new legal system

Monday 25 September
Shoosmiths Birmingham, 6th floor, 2 Colmore Square, 38 Colmore Circus, Birmingham, B4 6BJ

In this free workshop, Gurvinder Kaur, a specialist solicitor with Access Legal, will help parents to understand:

  • The importance of getting the content of Education, Health and Care (EHC) plans rights.
  • The transfer process from statement to EHC plan.

Gurvinder will also be able to answer any questions parents might have.

Booking essential. To book, email westmids.office@cafamily.org.uk or call 0121 415 4624

Coping and Support

Tuesday 3 October, 10am-12pm
Autism West Midlands, Regent Court, George Road, Edgbaston, B15 1NU

The free workshop is being organised by Autism West Midlands and will be delivered by Claire Berwick from Contact a Family.  This workshop is open to any parent of a child with autism.

To book and for further information please email: amandap@autismwestmidlands.org.uk

Support with Education

Friday 13 October, 10am-12pm
Autism West Midlands, Regent Court, George Road, Edgbaston, B15 1NU

This free workshop is being organised by Autism West Midlands and will be delivered by Jill Simkin, parent adviser for education with Contact a Family. The workshop is open to any parent of a child with autisum.

To book, log on to www.autismwestmidlands.org.uk/shop

Find local services at


Our SENDirect service is a website where families of children with disabilities or special educational needs can search for and compare local support, activities and services.