Go back a step

North East

Contact a Family provides support, advice and information for families with disabled children, no matter what their condition or disability.

In the North East, we carry out our service through our regional office in Newcastle and home-based workers. Working at a local and regional level, we have up-to-date information on local services and support for families. Find out more in our general information leaflets for North East and for Cumbria

Our North East team offers:

  • advice, information and support to help families to find out what is available locally
  • workshops, events and opportunities to meet other families with disabled children
  • guidance for support groups and forums to help them to reach and involve parents
  • workshops for parent/carers and for professionals working with families
  • regular newsletters and ebulletins with useful information for families

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.


Office address

Contact a Family North East, The Dene Centre, Castle Farm Road, Newcastle upon Tyne, NE3 1PH, 0191 213 6300, northeast.office@cafamily.org.uk

Local contacts

Jacqui Adams, Regional Development Manager 0191 213 6300 jacqui.adams@cafamily.org.uk For information on our regional work, talking at events and the development of our service

Sarah Lewis, Information Officer 0191 213 6300 sarah.lewis@cafamily.org.uk. To join our mailing list, general enquiries, information about local events, workshops and parent support groups 

Shona Chambers, Parent Adviser 07961 979831 shona.chambers@cafamily.org.uk. For advice in relation to bringing up a disabled child, workshops, information and drop ins

Helen Bailey, SEND Parent Adviser: 07930 812420 helen.bailey@cafamily.org.uk. For advice in relation to special educational needs reforms (SEND), workshops, information and drop ins

Kath Ingleby, Hospital & Hospice Parent Adviser: 07738 896474 kathleen.ingleby@cafamily.org.uk. Advice for families whose children regularly have to stay in hospital and use hospital or hospice services, workshops, information and drop ins

Rachael Turnbull, Finance and Welfar Parent Adviser: 07458045719 rachael.turnbull@cafamily.org.uk. For advice in relation to income maximisation workshops and drop-ins.

Victoria Haughan, Cumbria Parent Adviser: 07432 520844 or 01768 88392 victoria.haughan@cafamily.org.uk. To join the Cumbria mailing list, advice in relation to binging up a disabled child, workshops, information and drop ins

Sarah Lee, 01289 387089 or 07920 654967 sarah.lee@cafamily.org.uk. For parent carer participation and help for forums.

Alternatively, you can either email or call our freephone national helpline on 0808 808 3555 from 9.30am-5.00pm, Monday-Friday. Advisers can arrange an interpreter over the telephone if needed.

Registration forms

If you would like to be added to the North East mailing list to receive our quarterly newsletter and weekly email bulletin (during term times only), then please complete and return our registration form.

Local news

Finance call back sessions available to North East parent/carers

Rachael Turnbull, our welfare and finance parent adviser, is running financial call back sessions for any parent/carers who are looking for help and advice around benefits. This can include help with completing Disability Living Allowance (DLA) forms either for the first time or if your DLA review is coming up.

We can book parent/carers in for an hour slot and Rachael will call you at the designated time to offer advice and information.

If you would like details of the next call back session dates and to book a session, please contact the North East office on 0191 213 6300

Sign up to our newsletter and email bulletins

The Spring edition of next regional newsletter will be available soon and we are also sending out weekly email bulletins during term times which include details of events taking place including workshops our parent advisers are running; leisure opportunities for children; conferences and information days for parents; useful resources and local support group meetings.

You can sign up to receive copies of these by completing our registration form or contact us at northeast.office@cafamily.org.uk or 0191 213 6300.

Local events

If your group or organisation is arranging an event, please let us know on 0191 213 6300 or email northeast.office@cafamily.org.uk                

Contact a Family Information Stand at Great North Children's Hospital, Royal Victoria Infirmary

Tuesday Mornings 9.00-11.30am

11 April, 13 June, 11 July, 8 August, 10 October, 14 November and 12 December 2017

Tuesday Afternoons 1.00-3.30pm

25 April, 30 May, 25 July, 26 September, 31 October and 28 November 2017                               

As part of our Hospitals and Hospices Project, Contact a Family staff will have an information stand outside Children's Outpatients on the above dates. Please come along and pick up information about Contact a Family, see our range of parent guides and ask us any questions you may be struggling to get answers for. We can give information and advice about any aspect of raising your child, including help with finances, education, emotional and practical support.

Help Contact a Family get it right for parents

Wednesday 26 April 2017 from 10.00am-2.00pm
The Dene Centre, Castle Farm Road, Gosforth, Newcastle upon Tyne NE3 1PH with lunch and refreshments included.

It is vital that our work both regionally and nationally reflects the needs of parent carers; this is also something funders ask for. We want to make sure we can deliver services that make a difference to you and your family. To do this we need your help.

Would you be able to spare a few hours of your time at least twice a year to help us reflect on the services we currently deliver and influence future work Contact a Family does to make sure we are meeting the needs of parents and getting it right?

Jemma South, our head of marketing, will be joining us as we want to look at some new developments we have as an organisation, and we would also like to ask parents about two new workshops we are developing.  

Please contact us on 0191 213 6000 if you are interested and would like to come along.

Contact a Family and Irwin Mitchell - Power of Attorney & Deputyship Information Session

Monday 8 May 2017 from 10.00am-12.00pm
Community Room, Tesco Extra, Brunton Lane, Kingston Park, Newcastle upon Tyne NE3 2FP

A free session open to any parent/carers of children and young people aged 0-19 from the North East. Refreshments will be included.

The session will be facilitated by Katie Thackray from Irwin Mitchell and will cover a practical discussion about the need for Power of Attorney and Deputyship and the practical implication of setting them up and using them.

Places are very limited and open on a first come first served basis so if you would like to book, please email us at northeast.office@cafamily.org.uk or call 0191 213 6300.

Contact a Family Free Money Matters Information Days

Wednesday 10 May 2017
Resource Centre, Meath Street, Middlesbrough TS1 4RZ

Thursday 11 May 2017
Gateshead College Conference Suite, Baltic Campus, Quarryfield Road, Gateshead NE8 3BE

Both days will run from 10.00am-2.00pm and will include refreshments and cakes.

Do you wanting to know more about grants and trusts that can help you and your family? We are holding our first North East regional money matters information days for you to meet grant providers and gather information on grants and funds to support you and your family. As well as Contact a Family, a range of organisations will be there to offer advice and information through workshops and information stands including The Family Fund, The Sunshine Fund, Newlife and Turn2us.

On Wednesday 10 May at 11.00am, Elaine Pilmoor from Family Fund will be holding a short talk to tell you more about the ways their grant may be able to help your family.

Short talks on Thursday 11 May include 11.00am Elaine Pilmoor from the Family Fund and 12.30pm Michelle Dias from Caudwell Children

This free event is open to North East parent/carers of children and young people aged 0-19 with any disability or additional need and anyone who supports families with accessing a grant

Places need to be booked in advance, but you only need to stay for the time you need to during the event. When you book your place, we will also book you on to the talk you are interested in.

On both days, Rachael Turnbull, Contact a Family's welfare and finance parent adviser will also be available to talk to about disability benefit queries.

If you are interested and would like to book a place, then please let us know by calling 0191 213 6300 or email northeast.office@cafamily.org.uk

Making Changes Together Parent/Carer Conferences

Wednesday 17 May 2017- evening conference from 6.30-8.30pm (registration and stands from 6.00pm)

Thursday 18 May 2017- full day conference 10.00am-2.30pm (registration and stands from 9.30am)

Ramside Hall Hotel & Golf Club, Carville, Durham DH1 1TD.

For parents/carers of children with additional needs/disabilities in County Durham. The eighteenth friendly conference organised by parents to help inform and support you with the latest changes in education, health and social care. Your opinion matters!

Conferences are free, refreshments and lunch (day conference) are included - please note places are limited and will be allocated on a first come, first served basis.

To book your place phone Ann Connor on 0191 5873541 or email ann.connor@durham.gov.uk All places must be booked in advance.

Legal surgery

Thursday 6 July 2017
Dene Centre, Castle Farm Road, Newcastle upon Tyne NE3 1PH

Need legal advice about a disability-related legal issue?  Not sure who can help? Then these free legal surgeries could be for you.

Disability North & Contact a Family, in conjunction with Irwin Mitchell Solicitors, are running another series of free legal surgeries to provide advice in relation to disability-related queries. The legal surgeries will be held at Disability North's Dene Centre in Newcastle and will be attended by a legal adviser who will discuss your query with you, and advise you on what you should do next. All advice given at the legal advice surgeries is free of charge.

Appointments can be made for times between 10.00am - 1.00pm and will be available in 30 minute sessions.

The legal advice surgeries are completely free of charge. If you wish to take any legal action following the initial advice at the legal surgery this may involve a cost. The legal adviser will discuss the costs involved in taking your case forward and the funding options available.

If you are interested and would like to book an appointment, then please call us at Contact a Family on 0191 213 6300. Please note, as there are limited sessions on offer, they will be available on a first come, first served basis but we will try and offer you the next available date if they are fully booked.

Find local services at


Our SENDirect service is a website where families of children with disabilities or special educational needs can search for and compare local support, activities and services.