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West Midlands

Contact a Family provides support, advice and information for families with disabled children, no matter what their condition or disability.

In the West Midlands, we carry out our service through our regional office in Birmingham, home-based workers and volunteers. Working at a local and regional level, we have up-to-date information on local services and support for families. 

Our West Midlands team offers:

  • advice, information and support to help families find out what is available locally
  • workshops, events and opportunities to meet other families with disabled children
  • regular newsletters and ebulletins with useful information for families
  • guidance for support groups and forums to help them to reach and involve parents
  • resources for professionals help them point families to the right local services
  • workshops for professionals working with families.

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.

The team covers the whole of the West Midlands area including: Birmingham, Coventry, Dudley, Herefordshire, Sandwell, Solihull, Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, Warwickshire, Wolverhampton, Walsall and Worcestershire. 

Supported by Scottish power.


Office address

Contact a Family Midlands Team, Prospect Hall, 12 College Walk, Selly Oak, Birmingham, B29 6LE, 0121 415 4624, westmids.office@cafamily.org.uk

 Local contacts

Alternatively, you can either email helpline@cafamily.org.uk or call our freephone national helpline on 0808 808 3555 from 9.30am-5.00pm, Monday-Friday. Advisers can arrange an interpreter over the telephone if needed.

Local news

Newsletter: E-bulletin West Midlands Spring 2017

Keep up to date with all our latest news. Download the West Midlands E-bulletin Spring 2017.

To sign up to receive our e bulletin direct to your inbox - or to send in any items for inclusion in our next issue -  email wendy.flynn@cafamily.org.uk

Hospital appointments: parking charges and help with travel

Do you know you are able to claim a reduced parking charge if you are attending Birmingham Children's Hospital either as a patient or a visitor? 

To qualify for the reduced fee, you must park at the Whittall Road car park and verify your ticket electronically at a ticket machine placed near the main desk at the hospital reception. The reduction will be applied automatically when you are paying for your parking.

Patients on benefits might also be eligible for help with travel costs. 

If you qualify for any reimbursement, you must produce travel receipts.

Check NHS England's health costs and travel costs pages.


Parents wanted for research

The Cerebra Family Research project at Warwick University is appealing to parents and carers to take part in vital research which could help shape policy and support services for disabled children for years to come. 

The charity wants to explore the experiences of parents caring for a child with learning disabilities. They aim to involve 1,000 families, making this the largest study of its kind in the UK. If you would like to take part in the study you can find more information online or by emailing familyresearch@warwick.ac.uk

Local events

The Contact a Family Midlands team organises a number of free workshops for parents and carers of disabled children.

Our programme includes the workshops listed below. If you are interested in any of these workshops, please contact us to book a free place.

Protecting the legal rights of disabled children: accessing statutory service

Monday 12 June, 10.30am-12.30pm
Irwin Mitchell offices, Imperial House, 31 Temple Street, Birmingham B2 5DB

Oliver Carter, a solicitor in the Public Law and Human Rights team at law firm Irwin Mitchell, will give an overview of the legal framework setting out the duties on public bodies to safeguard and promote the welfare of disabled and special needs children. The session will cover:

  • Social care assessments.
  • Carers' assesments.
  • Services social care can provide.
  • Personal budgets and direct payments.
  • How to challenge decisions.

Lunch will be provided and there will be an opportunity to ask additional questions over lunch.

Booking essential. To book, email westmids.office@cafamily.org.uk

Planning for the Future: Wills and Trusts

Thursday 15 June, 10.30am -12.30pm
Irwin Mitchell offices, Imperial House, 31 Temple Street, Birmingham B2 5DB

Do you ever worry about what will happen to a disabled or special needs child when you are no longer around to protect them? This workshop looks at what steps parents can take to safeguard the interests of a vulnerable child using wills and trusts. The session will be facilitated by Irwin Mitchell solicitors who will be able to answer any questions you might have.

For more information and to book a place, email westmids.office@cafamily.org.uk or call 0121 415 4624.  Lunch will be provided and you will have an opportunity to ask further questions over lunch.

Moving to Adulthood

Wednesday 21 June, 10.30am-12.30pm
Church Lounge, Selly Oak Methodist Church, Langleys Road, B29 76HT

A workshop to help parents think about and plan as a young person with special needs moves to adulthood.

  • Preparing and planning with your young person as they move towards adulthood. Looking at education, training, work, housing and living in the community.
  • Linking this in with the legal framework (Children and Families Act 2014 and the new Special Educational Needs and Disability Code of Practice).

Booking essential. To book, email westmids.office@cafamily.org.uk or call 0121 415 4624.

Sleep workshop

Thursday 29 June, 10.30am-12.30pm
Church Lounge, Selly Oak Methodist Church, Langleys Road, B29 6HT

A workshop to help parents of disabled and special needs children understand the science of sleep and to learn strategies to promote better sleeping patterns for their children.

Booking essential. To book, email westmids.office@cafamily.org.uk or call 0121 415 4624.

Find local services at


Our SENDirect service is a website where families of children with disabilities or special educational needs can search for and compare local support, activities and services.